Shipping Policy
Thank you for choosing CapNewEra.com as your destination for stylish footwear, polo shirts, and fashionable baseball caps. To ensure a smooth shopping experience, please review our Shipping Policy below for information on the shipment of your orders.
Contact Information:
- Email: [email protected]
- Address: 1209 Dade Lane, Alexandria, VA 22308, United States
- Standard manufacturing & shipping typically takes 7 – 15 business days ( Printed products ), 15 – 30 business days ( embroidery products ) within the United States, UK, Canada
Product Categories: CapNewEra.com specializes in providing a carefully curated collection of high-quality shoes, polo shirts, and baseball caps to meet your fashion needs.
Order Processing Time: All orders are processed within 2 business days from the date of purchase. Please note that processing time may vary during peak seasons or due to unforeseen circumstances.
Production and Shipping Time: Our commitment to delivering top-notch products means that all items are made to order to ensure superior craftsmanship. The production and shipping time combined typically take approximately 1 month from the date of order placement to delivery to your doorstep. We appreciate your understanding and patience as we work diligently to create and deliver unique items tailored to your preferences.
Shipping Methods: We offer standard shipping to provide a cost-effective solution for our customers. Upon shipment, a confirmation email containing a tracking number will be sent to you. Expedited shipping options may be available at an additional cost, and inquiries about these options can be directed to our customer support team.
Shipping Costs: Shipping costs are calculated during the checkout process based on the destination and the weight of the items in your order. We strive to provide transparent and reasonable shipping rates.
International Shipping: At present, we only ship within the United States. We are actively exploring options to expand our shipping services to reach customers globally. Stay tuned for updates on international shipping options.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this information to monitor the progress of your delivery.
Address Accuracy: Ensure that your shipping address is accurate and complete to avoid any delays or misdelivery. CapNewEra.com is not responsible for issues arising from incorrect address information provided by the customer.
Lost or Stolen Packages: CapNewEra.com is not responsible for lost or stolen packages. If you suspect that your package has been lost or stolen, please contact the carrier directly to initiate a claim.
Contact Us: If you have any questions or concerns about our Shipping Policy, feel free to reach out to us at [email protected]. Our dedicated customer support team is here to assist you.
Thank you for choosing CapNewEra.com. We appreciate your trust in our brand!